Chrstmas card saga

I ordered my Chrismas cards in September. Ah, so organized, you think. BUT, I haven't received them yet. I sent them an email in October and they resubmitted it a number of times, but there was always an error (they told me on the phone today) and they did not print. It is sad because I picked a neat picture and the border they had for it was the only one that would work. They have now offered me the cards free. Which really does me no good, if they can't print them, does it? So that throws my Christmas card plans for a loop!